Of course. Contact us on either 01977 683697 or firstname.lastname@example.org and a member of our friendly team will be on hand to help.
Possibly. If you require something that is not available on our online catalogue, please get in touch with us and we will be more than happy to help you.
We usually allow amendments or cancellations to orders within the first 24 hours of the order being placed. Cancellation is possible up to the point of artwork production. There are occasions where it may be possible to cancel your order after 24 hours but this is not guaranteed. If your order has entered our production and it has started the production process, cancellation of your order will not be allowed. If you are unsure of anything, please call us on 01977 683697 to speak to a member of our team regarding your order.
Currently, you can only place an order via phone or via email. Contact us on 01977 683697 or email our sales department at email@example.com.
Please send your artwork to us at firstname.lastname@example.org. This is the best way for you to send your artwork to us.
For embroidery, we can use most file formats e.g. png, jpg, pdf etc. For printing, we ideally need either PDF or Vector files but can often use png and jpg files.
For new orders, we do normally send artwork proofs before production. Typically we will send an artwork proof for the order that includes the order details such as logo placement, garments on the order and quantities. We require this document to be signed and scanned back to us for approval before we send your order into production. For logos that need to be embroidered, we will produce an embroidered sample for approval before we embroider any garments in production. This is either sent by email as an image or a physical copy can be sent out in the post but this would delay the turnaround time by a couple of days.
Our current turnaround time is 10 – 15 working days. This includes time for producing artwork for your order and producing any embroidered logo samples for your approval. If you do have a tighter turnaround time, please contact us and a member of our team will advise whether we can meet your turnaround time or not.
Yes, we do charge for delivery. On orders under £100 + VAT, there is a delivery charge of £7.95 + VAT. On orders over £100 + VAT, delivery is free.
We normally require payment before the order goes into production. When you place an order, we will provide you with all the required details for payment. Orders placed on credit accounts with be subject to the terms they have been given. Our standard terms are 30 days.
You can pay by card or online by BACS.
We do charge VAT and the current rate of VAT is 20%.
Please contact our sales department on 01977 683697 who will email you a copy of our returns form. This must be filled in and sent back to us for us to issue a returns. Please ensure that the form is filled in correctly and that no information is missing to enable us to process your return quickly.
If you change your mind about your purchase, please return the unused goods to us once you have received an approved returns form, and we will offer you an exchange or a credit note. Goods that have been customised will not be accepted for a return unless they are faulty. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Yes, we do provide sample garments. These are usually charged for unless otherwise agreed. Please get in touch and let us know what samples you would like.
Sample garments must be returned via your own delivery method.
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Company Registered No. 9413152. VAT Registration No. GB 205 0461 57